Terms of Business

Last updated: 2 September 2026

These Terms of Business set out the basis on which I provide products, services, content and other offerings through zaccarpenter.com and through any other platform, channel or arrangement operated by me.

Please read these Terms before making a purchase, booking a service, accessing paid content or otherwise entering into a paid arrangement with me.

1. About Me

I am Zac Carpenter, operating as a sole trader in the United Kingdom and trading under the name Zac Carpenter.

Throughout these Terms, references to “I”, “me” and “my” mean Zac Carpenter.

My website is zaccarpenter.com.

My contact email is hello@zaccarpenter.com.

Business address for legal correspondence:

[Business address:

7 Princes Street,

Tunbridge Wells,

Kent,

TN2 4SL

2. What These Terms Cover

These Terms apply to my business operations generally.

They may apply to services, appointments, consultations, readings, assessments, reports, recorded or written deliverables, digital products, memberships, subscriptions, educational materials, courses, audio or video content, physical products, professional or creative services and other products or services that I make available.

A particular product or service may have additional information, conditions or requirements stated on its sales page, booking page, checkout, confirmation email or accompanying documentation.

That information forms part of the agreement between us.

Where a specific term relating to a particular product or service differs from these general Terms, the more specific term will apply to that particular purchase, provided that it complies with applicable law.

Nothing in these Terms removes or restricts any statutory rights that cannot legally be excluded.

3. Entering Into an Agreement

When you purchase, book, subscribe to or otherwise order something from me, you are making an offer to enter into a contract.

A contract is formed when your order or booking is accepted and confirmed.

Payment alone does not require me to accept an order where there is a genuine reason that I cannot provide it. If I decline an order after payment has been taken and no part of the service has been supplied, the relevant payment will be refunded.

You are responsible for checking that the information supplied when ordering is accurate.

If your purchase depends upon information supplied by you, delays or inaccuracies in that information may affect my ability to complete the work.

4. Eligibility

Unless I expressly agree otherwise, you must be at least 18 years old to purchase or independently enter into a contract with me.

Services involving a person under 18 will only be provided where I have expressly agreed to do so and where appropriate consent or involvement from a parent or legal guardian has been obtained.

I may request reasonable confirmation of age or authority where necessary.

5. The Nature of My Work

My work can involve interpretation, observation, analysis, personal insight, practitioner judgement, symbolic systems, pattern recognition, educational material and other methods or frameworks relevant to the particular service being provided.

The description on the relevant service or product page explains what is included in that particular offering.

Interpretive material naturally involves judgement and perspective. Different people may interpret the same information differently.

I do not guarantee a particular conclusion, experience, result, decision, transformation, financial outcome, relationship outcome, career outcome or other personal outcome from using my services or materials.

Any examples, testimonials, case studies or previous client experiences describe individual experiences. They do not constitute a promise that another person will experience the same result.

6. Your Decisions Remain Your Responsibility

Information I provide can form part of the information you consider when making decisions.

Your decisions, actions and interpretation of that information remain your responsibility.

Where something relates to health, mental health, legal matters, finances, investments, employment, business, safeguarding or another area requiring regulated or specialist professional advice, you should obtain appropriately qualified advice where necessary.

My work does not replace emergency services or urgent professional assistance.

Nothing I provide should be treated as a guarantee of future events.

7. Services and Appointments

The scope, duration, format and price of a booked service will normally be shown before purchase.

Appointments may take place in person, online, by telephone or through another agreed format.

Some services may instead be completed independently and supplied afterwards as a recording, document, report, recommendation or other deliverable.

You are responsible for attending a scheduled appointment at the agreed time and for ensuring that you have the equipment, internet connection, privacy or other facilities reasonably required to participate.

If you arrive late, the appointment may need to finish at the originally scheduled finishing time.

Where lateness is substantial, including lateness of more than approximately 20 minutes, I may shorten the appointment or treat it as missed where there is no longer enough time to provide the service properly.

8. Payment

Unless otherwise stated, payment is required at the time of purchase or booking.

Prices are those displayed or otherwise agreed at the point the contract is entered into.

Any taxes or additional charges that I am legally required to collect will be identified where applicable.

I may use third-party payment processors. Your use of their services may also be subject to their own terms and privacy practices.

A booking or order that requires advance payment is not secured until the required payment has been successfully completed.

9. Consumer Cancellation Rights

Nothing in my cancellation policy removes any cancellation right provided to you by law.

Where you are a consumer purchasing online, by telephone or through another distance-selling arrangement, you may have a statutory 14-day cancellation period under UK consumer law.

Different rules can apply depending on whether you are purchasing a service, digital content, goods or something made specifically for you.

Services beginning within the 14-day cancellation period

If you ask me to begin providing a service during a statutory cancellation period, you may be asked to expressly request that the service begins before the cancellation period has expired.

If you subsequently cancel after work has begun, I may be entitled to retain or charge a reasonable proportion of the agreed price reflecting work already performed, where permitted by law.

Where a service has been fully performed during the cancellation period following the required request and acknowledgement from you, your statutory right to cancel may end once the service has been completed.

Digital content supplied immediately

Where digital content is supplied immediately rather than on a physical medium, you may be asked to expressly consent to receiving that content during the 14-day cancellation period and acknowledge that your cancellation right will be lost once supply begins.

Where the legally required consent or acknowledgement has not been obtained, your statutory rights remain unaffected.

10. My Appointment Cancellation Policy

This section applies in addition to any statutory cancellation rights.

Once any statutory cancellation period has expired, scheduled appointments may normally be cancelled or rearranged without charge when at least 24 hours' notice is provided.

If you cancel with less than 24 hours' notice, fail to attend, or become unavailable for the appointment without reasonable notice, the full appointment fee may be retained.

This reflects the fact that the time has been reserved for you and may no longer reasonably be available to another client.

Where exceptional circumstances make application of this policy unreasonable, I may consider those circumstances individually.

If I need to cancel an appointment, I will offer a reasonable alternative appointment or refund the amount paid for the part of the service I am unable to provide.

11. Recorded, Written and Bespoke Work

Some services require me to perform work independently after receiving information from you.

This may include recorded services, personalised reports, analysis, written material or other individually prepared deliverables.

Estimated delivery periods will normally be stated on the relevant product page or order confirmation.

A stated delivery period is an estimate unless expressly described as a guaranteed deadline.

Once work has begun on a personalised service, cancellation and refund rights may be affected by the work already performed and by applicable consumer law.

Once an individually commissioned service has been fully completed and supplied, a refund is not automatically available simply because you disagree with the interpretation, conclusion or content, or because it does not produce the result you hoped for.

Your statutory rights remain unaffected where the service has not been provided with reasonable care and skill or otherwise fails to meet requirements imposed by law.

12. Digital Content

Digital content may include recordings, documents, reports, courses, downloads, audio, video, written material, software-based tools, generated material or access to online resources.

Unless otherwise stated, purchasing digital content gives you a personal, non-exclusive and non-transferable right to use it for your own private purposes.

Ownership of the underlying intellectual property does not transfer to you.

You must not reproduce, sell, license, redistribute, publish, upload, commercially exploit or provide paid or public access to digital content without my prior written permission.

13. Memberships and Recurring Payments

Where I offer a membership, subscription or other recurring arrangement, the price, billing frequency and principal features will be shown before you subscribe.

Unless a fixed term is expressly stated, a recurring membership may be cancelled before the next billing date to prevent future recurring charges.

Cancellation stops future renewals. Unless otherwise stated or required by law, access ordinarily continues until the end of the period already paid for.

Where applicable, statutory cancellation rights remain available.

I will provide renewal information, cancellation facilities, reminders and additional cooling-off rights where required by applicable subscription law.

14. Physical Products

Where physical products are offered, their main characteristics, price and any applicable delivery charges will be displayed before purchase.

Unless another period has been expressly agreed, goods will be supplied within the timeframe required by applicable consumer law.

If you are a UK consumer purchasing at a distance, you will normally have a statutory right to cancel an eligible purchase within 14 days after receiving the goods.

After notifying me of cancellation, eligible goods should be returned within the period required by law.

Unless the goods are faulty, incorrectly supplied or otherwise legally required to be returned at my expense, you may be responsible for the direct cost of returning them.

You are responsible for taking reasonable care of goods while they are in your possession. A deduction may be made where permitted by law if the value of returned goods has been reduced through handling beyond what would reasonably be necessary to inspect them.

Certain products may be exempt from standard cancellation rights, including some personalised, bespoke, perishable, sealed or hygiene-sensitive products where the statutory conditions for an exemption are met.

Nothing in this section affects your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

15. Refunds

Refunds are handled according to the nature of the purchase and your applicable statutory and contractual rights.

I do not operate a policy under which legally valid refund rights are subject entirely to my discretion.

Where you are legally entitled to a refund, it will be provided.

Where no statutory or contractual entitlement to a refund exists, I may still choose to offer a refund, credit, replacement or other resolution depending on the circumstances. Doing so in one situation does not create an obligation to do so in every future situation.

Refunds will normally be made to the original payment method where reasonably possible.

16. Intellectual Property

Unless expressly stated otherwise, I own or lawfully use the intellectual property contained within my business materials.

This includes, where applicable, my methods, systems, frameworks, methodologies, written material, reports, diagrams, calculations, designs, graphics, videos, audio, educational material, website content, course material, templates, documents and original digital resources.

This includes proprietary material associated with Energy Mapping™ and any associated frameworks, calculations, presentation systems or educational materials developed by me.

Purchasing a product or service does not transfer ownership of my intellectual property to you.

You may use material supplied specifically to you for your own private use unless I tell you otherwise.

You must not reproduce, teach, republish, distribute, license, sell, commercially exploit, reverse-engineer or present my proprietary material as your own without prior written permission.

Nothing in these Terms claims ownership over your own personal experiences, ideas, information or original material merely because you discuss or provide them during a service.

17. Recordings and Publication

Where I supply a recording specifically for you, you may retain and privately access that recording unless stated otherwise.

A recording or other personalised deliverable may contain my proprietary methods, interpretation and intellectual property.

You must not publicly upload, broadcast, resell, commercially distribute or reproduce substantial parts of that material without my prior written permission.

You must not record or publicly distribute a live private session without my consent.

Nothing in this section prevents you from making ordinary personal notes about your own experience.

18. Material You Provide to Me

You retain ownership of material that belongs to you.

Where you provide photographs, documents, recordings, text, data or other material so that I can perform a service, you give me permission to use that material only as reasonably necessary to perform the service, administer the business and comply with applicable legal obligations.

Providing material to me does not give me an automatic right to use your likeness, testimonial, photographs, personal information or private material in advertising or public marketing.

Any identifiable promotional use will require appropriate permission separately.

You are responsible for ensuring that you have the right to provide any third-party material you send to me.

19. Confidentiality and Privacy

Personal information is handled in accordance with my Privacy Policy and applicable data-protection law.

Information provided privately in connection with a service will be treated appropriately and will not ordinarily be publicly disclosed without permission.

There may be circumstances where information must be used or disclosed because of a legal obligation, safeguarding concern, court order, fraud prevention requirement, payment dispute or other lawful reason.

My Privacy Policy explains how personal information is collected, used, stored and shared.

20. Communication

You are responsible for providing accurate contact information and checking communications relating to your booking, order or account.

Electronic communication, including email and online account notifications, may be used for contractual and administrative communication.

Marketing communication will only be sent where permitted by applicable law and can be unsubscribed from separately.

Opting out of marketing does not prevent necessary administrative communication concerning an existing order, booking, account or contract.

21. Behaviour and Appropriate Use

I may refuse, suspend or end a service where there is a reasonable operational, ethical, safety or legal reason to do so.

This can include abusive or threatening behaviour, harassment, fraud, deliberate misuse of services, repeated violation of these Terms, non-payment, unlawful activity or circumstances in which continuing would be unsafe or inappropriate.

Where I end a paid service before it has been fully supplied, any refund or amount retained will be assessed reasonably according to the circumstances, the work already completed and applicable law.

22. Website Access

I aim to keep my website and digital services reasonably available but continuous or uninterrupted availability cannot be guaranteed.

Access may occasionally be interrupted for maintenance, technical problems, platform failures, security reasons or circumstances outside my reasonable control.

I may alter, replace or remove free website content at any time.

Changes to paid content or contracted services will be dealt with fairly and in accordance with the agreement under which they were purchased.

23. Third-Party Platforms and Links

My business may use or link to third-party services, websites and platforms.

These can include booking providers, video platforms, payment processors, mailing platforms, hosting providers, social networks and other software or services.

Third-party services operate under their own terms and privacy policies.

I am responsible for my own obligations to you but cannot control the independent operation of a third-party platform.

Nothing in this section limits any responsibility that the law places on me.

24. Events Outside My Reasonable Control

I will not be responsible for delay or failure caused by circumstances genuinely outside my reasonable control where the law permits this.

This could include widespread technology or infrastructure failure, severe weather, natural disaster, serious illness, governmental action or another event that makes performance temporarily or permanently impracticable.

If an event significantly affects a paid service, I will take reasonable steps to minimise disruption and, where appropriate, rearrange the service, provide an alternative or refund the part that cannot reasonably be supplied.

25. My Responsibility to You

I will provide services with the standard of reasonable care and skill required by law.

Goods, services and digital content will carry the statutory protections that apply to them.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded.

If you are purchasing as a consumer, I am responsible for losses that are a foreseeable result of my breach of these Terms or failure to use reasonable care and skill.

I am not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase primarily for personal purposes as a consumer, I am not responsible for business losses such as loss of profits, revenue, business opportunity or commercial interruption.

26. Business Customers

If you purchase primarily for purposes relating to your trade, business, craft or profession, you are acting as a business customer rather than a consumer.

Consumer rights that apply specifically to consumer contracts may therefore not apply.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Unless expressly agreed otherwise in writing, I will not be responsible to a business customer for indirect or consequential commercial losses arising from the use of a service where excluding that liability is lawful and reasonable.

27. Changes to These Terms

I may update these Terms from time to time to reflect changes to my business, products, technology or legal obligations.

The version applying to a particular completed purchase will ordinarily be the version in effect when the contract was entered into.

I will not retrospectively change an existing contract in a way that unfairly removes rights already acquired by you.

For ongoing services or memberships, reasonable changes may be made where necessary. Where a change materially affects your rights or obligations, appropriate notice will be provided and any cancellation rights required by law will be respected.

28. Complaints and Resolving Problems

If something has gone wrong with an order or service, please contact me first at hello@zaccarpenter.com so that I have an opportunity to investigate and resolve it.

Nothing in these Terms prevents you from exercising any legal right, contacting your payment provider, contacting a consumer-protection body or bringing legal proceedings where you are entitled to do so.

You are never required by these Terms to submit a consumer dispute to mandatory private arbitration.

29. Applicable Law

These Terms and contracts made under them are governed by English law.

If you are a consumer, this does not deprive you of any mandatory legal protection available to you because of where you live.

Where applicable, consumers may bring proceedings in the courts available to them under UK law.

If you are purchasing as a business, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.

30. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the extent necessary.

The remainder of the Terms will continue to apply.

31. No Waiver

If I do not immediately enforce a right under these Terms, that does not mean I have permanently waived that right.

Likewise, making an exception for a particular customer or circumstance does not automatically change these Terms for future situations.

32. Contact

Questions relating to these Terms, an order, booking or contractual matter can be sent to:

Zac Carpenter
Sole Trader
hello@zaccarpenter.com

Business address:

7 Princes Street,

Tunbridge Wells,

Kent,

TN2 4SL

These Terms were last updated on 2 September 2026.